Ticket Purchase and Event Attendance Terms and Condition
1. Introduction
These terms govern the rules for purchasing tickets to events organized by Live Nation Czech Republic (hereinafter "Live Nation" or "we") and attendance at such events. By purchasing a ticket, you agree to the following terms.
2. Ticket Sales
We sell tickets through selected authorized sellers who may have their own purchase terms. Please ensure you are familiar with their rules, including refund options and any associated fees. Ticket prices may be dynamic and subject to change.
3. Event Changes and Cancellations
Live Nation reserves the right to modify event programs, venues, or event times due to circumstances beyond our control, such as adverse weather conditions, safety risks, health measures, or artist decisions. In the case of event cancellation or rescheduling, we will inform customers and provide options for ticket refunds or exchanges.
4. Visitor Rights and Responsibilities
Each visitor must comply with the event’s conduct rules and follow the instructions of the organizers. We reserve the right to deny entry or remove individuals who do not adhere to the rules or behave inappropriately, without a refund.
5. Refunds and Complaints
Refunds or complaints will be handled in accordance with the policies of the respective ticket seller and venue. Refund requests must be submitted within the specified time frame and in accordance with applicable regulations. In the event of cancellation, we provide a full refund. Complaints regarding the organization or course of the event should be made immediately and directly at the event location. This allows us to resolve the situation as quickly and efficiently as possible. Complaints submitted afterward, outside the event’s time and location, may not be accepted.
6. Data Protection
We process personal data in compliance with GDPR and other legal regulations. More information can be found in the Privacy Policy section.
7. Liability
Live Nation is not responsible for any loss or damage to personal property during events. We recommend following event-specific information, which may include special measures, especially concerning security checks or restrictions on bringing certain items.
8. Age Restrictions and Children’s Admission to Events
Admission to events organized by Live Nation is permitted for persons under 15 only if accompanied by an adult. Children under 6 years of age are prohibited from attending events unless specified otherwise for a particular event (Valid from 1 November 2024 for events announced after that date.). This policy is in place to ensure the safety of all attendees with regard to the nature of the events. Live Nation reserves the right to request proof of age at the event entrance. All attendees (including children) must have a valid ticket.
9. Tickets for Persons with Disabilities (ZTP/P)
To ensure comfortable access to events, we recommend that holders of ZTP/P (wheelchair users) contact authorized ticket sellers, such as Ticketmaster or Ticketportal.
10. Prohibited Items
To ensure the safety of all attendees, certain items are prohibited at events. The list may vary depending on the nature of the event and specific security measures. Generally prohibited items include:
Additional or different restrictions may apply to individual events. The organizer reserves the right to conduct bag checks and require the removal of prohibited items before entry. Visitors who refuse to cooperate with security checks may be excluded from the event without a refund.
11. Responsibility for Health
Live Nation is not responsible for any health complications that may arise during or as a result of attending the event. We recommend that attendees consider their health status and consult with a doctor if necessary before attending, especially for events with high noise levels, intense lighting, or other physical demands.
12. Marketing Use of Event or Ticket
Without the explicit written consent of the event organizer, the purchaser or holder of the ticket may not use the ticket in connection with promotional activities (including contests and consumer lotteries) of the purchaser, ticket holder, or any other person, product, or service, for any commercial or other purposes. Purchasing a ticket does not entitle anyone to use the event or the organizer's brand for marketing purposes without prior consent.
13. Contests
If you enter a contest organised by us, we may collect your personal information which will be required for participation in the contest, selection of the winner and prize delivery. This will typically include first and last name or social media username, email, phone number and delivery address. By entering the contest, we presume that you agree to both its terms and to the collection of personal information. If you withdraw one or the other consent during the contest, you certainly understand that further continuation in the contest is not possible. We store personal information for the duration of the contest and the time we need to deliver the prize (for example, when sending tickets or verifying the name on the guest list when entering the event).
14. Contact Information
For any questions or issues, please contact us at info@livenation.cz.